Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Stan T
All the staff,including the mechanics were both friendly and very professional.Their were a few minor issues with the car,but these were rectified before collecting the car.They helped with the new registration and tax on the premises.All in all they were great.
Victoria S
We had a a few warning lights come on and they sorted and even drove the car back to my house and it is 18 miles away. Would highly recommend.
Ruken C
Took my car in to part ex they gave me a fair price traded for a astra..have to take it in to get a few bits done in all fairness when I went in to see it they did say come pick it up later on in the week...but I was inpatient and wanted it there and then...knowing the faults.lol.but they have booked me in to sort it..right friendly and helpful guys...look after you from start to finish..going back for car for my son..highly recommended..
Joe B
really helpful staff and friendly service would recommend. really happy with the quality of the car.
Carl W
Fantastic. This was my first actual car since passing my test and the staff at Richmond made it very easy and hassle free when purchasing. Very friendly and informative. Great choice of cars too.
Richard M
Very professional and friendly garage,and very easy to deal with.
Philip B
Very helpful and friendly sales team. They provided full details of the vehicle and also assisted with delivery.
William P
Pleasant and friendly service left to browse with no hassle
Anthony C
Great service and very helpful and knowledgeable. At all times
DONALD M
I had been looking for a decent low mileage Volvo S60 for a while and saw the very thing on Richmond's website. They were happy to take a refundable deposit for a few days while I arranged to travel from Scotland, and I wasn't disappointed when I drove it. Although it's over 13 years old it drove like new and had been well cared for. They were very helpful all the way and I'd recommend them warmly. Donald
Martin W
Very quick to call back after my initial enquiry, which was appreciated after being disappointed by the response from other dealers, travelled 70 miles to view the car so really wanted the car to be as advertised, wasn't disappointed, the car was really well presented, was left alone to spend as much time as i wanted to look round the and test drive, no pressure selling, asked for a couple of jobs to be done prior to purchase, nothing was to much trouble. all in all a really pleasant , relaxed and easy purchase.
Ellen S
Bought an MX5 from this garage and they were incredibly helpful. got the car out from the furthest corner so i could go for a test drive and there was no pressure when i came back to sign on the dotted line. Did buy it and they sorted out the service, MOT etc during the week and it was ready and waiting for me on the Saturday. Quick and easy change over and no stress. All the guys on the forecourt were nice and they did go above and beyond. My daughter had brought me in her (old) Ford KA and the 'check engine' light had come on whilst we were there and one of the guys checked the car and put our minds at ease that it was not something serious. Made the whole experience calmer :-)
Adele D
Lovely Garage to do business with. Highly recommended. No pressure to purchase just good solid advice. Thank you to the whole team who made the customer experience fantastic.
Trudi P
What can I say. Fab garage listened to what I wanted spent time with me over a hour and Trevor picked the right car for me. Justed over 48 hours of visiting the garage the car was on my driver... I cannot thank the garage so much and sending quality time with me to get me in right car. Thank u 😀😀😀
Rebecca M
They where so much helpful in all we needed to know about the car we wanted to buy ,it's not our first time buying cars from them,to us it's a welcoming home whenever we need assistance for car details,i will recommend Richmond car sales to any person.
Keith G
Richmond Car Sales offer a professional friendly service with a wide range of vehicles, viewing is unrushed with no sales person breathing down your neck making it a very relaxed enjoyable experience, the Land Rover I purchased was ready for collection in under 2 days and was valeted to a high standard, thank you Richmond Car Sales.
Paul B
we have always found the staff at richmond car sales to be honest and very helpful, we have bought from them before and we WILL buy from them again. my wife bought her peugeot 206 from them 7yrs ago and its still going strong. and my fiat panda lounge is the best car i have ever owned. both bought from the hyde site. if you are looking to buy or just want some honest advice and help then i would recommend the staff at richmond. you will find old fashioned genuine trust and service that is very hard to find anywhere these days. try them FIRST. highly recommended.
Olivia C
Amazing customer service! I told the salesman the exact car I wanted and he spent his time looking for the exact specification and model I'd asked for. He then called me after a couple of weeks saying he had got the exact car I wanted at an amazing price. Couldn't recommend this dealership enough!
Anthony W
After visiting lots of car dealers i finally found one that was selling a good quality car at a reasonable price. Previous car salesman had hassled me, refused to negotiate on price and tried to palm off damaged cars on me. As I wasn't having a trade in and paying cash Richmond offered me a fair discount as well as answering my questions honestly. They stuck to their word on getting the car ready and acted with integrity. I now own a car with a FSH, a years MOT and a warranty at a decent price. I only wish all car dealers were like this.
LEE H
Absolutely 1st class service by all the lads working there .tryed to get my car ready ASAP but couldn't so provided me with a courtesy car . Would not hesitate to recommend and use again
Derrick D
Friendly and helpful staff helped us pick the right car we wanted with no pressure selling. Had good knowledge of cars which were all well presented
Donna M
Great friendly place, very helpful, proffessional, definately reccommend
John E
Great people and a great garage. No pressure and no hassle when we came to purchase the car we had chosen. We fully recommend them.
Ian S
A great place to buy a used car.
The staff were most helpful, and not remotely like stereotypical used car salesmen. I was left to spend as long as I liked with my prospective purchase, trusted to take it for a test drive where I wanted to, on my own. When I was ready to discuss the vehicle, the salesman was on hand immediately. He listened to what I said and we agreed a deal with certain things being done to the vehicle prior to collection. These were all done as promised when I collected the vehicle 3 days later. I would certainly buy from them again
Paul F
Extremely professional and helpful. The staff worked tirelessly so I could get the car I wanted. I can?t thank Richmond Car Sales enough. Would happily do business with them again.
Pete L
No pressure, no fuss. Straight talking sales. I got the deal I wanted on my PX. Matt did all the paperwork. I walked in grabbed the keys and drove away in a quality, as described vehicle
John L
I have been buying cars off Matt and Daniel for over 25 years and have never had a bad one. I have just bought a new one off them and we are so impressed with it. The lads always give you first class customer service with unbiased advice and have a wide range of experience and knowledge which they are happy to spend time and give you. I have recommended their services to friends and family which have also purchased off them I would have no hesitation in recommending Richmond car sales to anyone. First class friendly, polite, helpful and unbiased service which puts you at ease making your purchase and after sales.
Phil B
Recommended a credit to used car sales
great car bought in august, this was the first time I've purchased from here so I was a bit apprehensive, from viewing to aftersales care all the guys where professional and helpful with my concerns, there where a couple of issues with the car which where promptly sorted out, thankyou to all at richmond
Aiden S
Can't fault the service from start to finish. They sourced an ideal car and serviced it all within my budget. Great service
Kieth D
The answer to car buying !!!, very helpful from start to finish, from organising credit to car as described in advert through to ease off sale. The team were totally professional through out will defo use again !!
Kieth D
the answer to car buying !!!
very helpful from start to finish, from organising credit to car as described in advert through to ease off sale. The team were totally professional through out will defo use again !!
Stephen Oneill
Excellent service !, I bought a BMW 118d from Richmond. Excellent service and the car is immaculate as it was described. Richmond arranged the finance as well and managed to get excellent rates
Carole Donlan
We have purchased three cars from Richmond in the last three years, all have been absolutely fantastic, from start to finish great service great after service and overall excellent garage, would recommend to everyone wanting a quality car with great sales and aftersales, nothing was too much trouble for all the staff they certainly went the extra mile for us all
Maria Susca white
Fab service yesterday , thanks Matt & Danny
Thomas Hopkins
I bought a car from them and it was a quality car with excellent service from them for a good price. Danny and Matt are very friendly and will do anything to help. I will definitely recommend them to my mates and family. Will look there first for my next and my daughter's first car as well.
Heidi Sargeant
I purchased a car on my own so I was a little nervous but Matt helped me through the whole process even down to the number plate transfer, really nice company who I felt completely at ease with.
John Burns
I had an engine problem with my Audi & was recommended to take it to Richmond Car Sales. The problem was dealt with professionally & swiftly, & I have to say the customer service from all the staff there was second to none. The cost of my repair was extremely reasonable & would highly recommned this garage to others. Good Job done !
Donna Barlow
Highly recommend, great service start to finish, nothing was to much trouble, 3 cars bought from them in the last 3 month within my family, thank you matt n Danny for what you did!! x
Brian Sydnope

EXCELLENT EXPERIENCE,VERY RELIABLE AND HELPFUL,WOULD RECOMEND TO PROSPECTIVE PURCHASERS..

Nelly Anne James
I would highly recommend! From start to Finish nothing was to much trouble! Was helpful, very Organised and good customer service! I can't Express how good these guys are! Nothing was to much trouble! Even organised my private plate! A***** thanks lee & max
Ian Turner
Family run business with an outstanding approach to customer satisfaction. Saved me a lot of money and made my wife very very happy.
Thank you Mathew and Danny.